Frequently Asked Questions
1) How long does delivery take?
We aim to organise your delivery as swiftly as possible. Standard UK delivery usually takes 3 to 5 working days, while our express service centre can get your items to you by the next day if ordered by 7pm.
2) Can I track my order?
Absolutely, you can keep a close eye on your new décor. Once your order leaves our centre, we will send you a tracking link via email so you can see its progress every step of the way.
3) What is your return policy?
We want you to love every colour and detail of your purchase. If it is not quite right, you can return any item in its original condition within 30 days for a full refund or exchange.
4) Which payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal and Apple Pay, to make your shopping experience as practical as possible. All transactions are securely processed for your peace of mind.
5) Do you ship to Northern Ireland?
Yes, we certainly do ship across the water. We are delighted to offer delivery to Northern Ireland, ensuring our beautiful décor can reach every corner of the UK.
6) How can I contact you?
We are always here to help with your home projects. You can drop us a friendly note via our email, and our team will get back to you as soon as they can.
You can always reach us at hello@pratikahome.com.